For Business Owners & Team Leads

Any recording. Any question. Any framework.

Define a lens — built-in rubrics, free-form questions, or custom criteria — and get findings with evidence quotes. Works for support calls, sales reviews, interviews, meetings, podcasts.

Start for free

All features included. No credit card required.

You only hear about the bad calls after the damage is done

Your front desk handles 50 calls a day. You hear about the bad ones from angry customers.
Your sales team promises things on the phone. You find out when the customer complains.
You hired someone to handle calls. How do you know they're doing it well?
Listening to every call isn't realistic. Spot-checking is random. You need a system.

How it works

Upload call recordings

From your phone system, call recorder, or VoIP platform. Drag and drop up to 20 files at a time.

AI scores every call

Each call is scored against a rubric — greeting, tone, accuracy, next steps. You get a scorecard with evidence quotes.

Review the dashboard

See your team's pass rate, average scores, and which criteria need attention. Drill into any call for the full scorecard.

Every call gets a scorecard

Upload a call and Recap scores it against a rubric — not just "good" or "bad," but scored on each criterion with evidence from the transcript.

Rubric presets for Front Desk and Sales calls, with weighted criteria
Pass/fail, partial credit, and 0-5 scale scoring per criterion
AI-generated evidence quotes pulled directly from the transcript
Strengths and areas for improvement, specific to that call
Confidence scores so you know how certain the AI is

Scorecard screenshot — circular gauge at 82% with criteria breakdown, strengths, and improvement areas

See the whole team at a glance

The team dashboard shows aggregate performance across all scored calls. Spot trends before they become problems.

Average score and pass rate across all calls in a folder
Per-speaker breakdown — see how each team member performs
Criteria heatmap — which areas your team struggles with most
Period selector (7, 14, or 30 days) to track improvement over time
Click any row to jump directly to the full scorecard

Team dashboard — aggregate scores, per-speaker breakdown, and criteria heatmap

Built for teams that live on the phone

Front desk monitoring

Score every reception call on greeting, tone, accuracy, and next steps. Know if your front desk is booking appointments or losing them.

Sales call review

Are reps qualifying leads, handling objections, and closing? Score calls against your sales rubric and coach from real evidence.

New hire coaching

Track a new team member's scores over their first 30 days. Share specific calls with evidence of what to improve.

Dispute resolution

Customer says "nobody told me about that." Pull up the call, find the exact quote with timestamp, settle it in minutes.

Everything you need for call review

Rubric presets

Start with built-in rubrics for Front Desk and Sales calls. Each rubric has weighted criteria with pass/fail and scored evaluations.

Batch scoring

Score an entire folder of calls at once. Upload a day's worth of recordings and get every scorecard back without clicking one by one.

Speaker identification

AI detects who is speaking. Rename speakers once and the label sticks. Per-speaker scores show individual performance.

Full-text search

Find every call where someone said "refund," "manager," or "I was told." Search your entire call archive instantly.

Share specific moments

Send a team member the exact 30 seconds that matter. They hear the audio and read the transcript at the same time.

Folder profiles

Tag a folder as "Call Review" and it automatically shows the scoring dashboard. Organize by team, location, or time period.

Bulk upload

Drag and drop up to 20 recordings at once. Upload a full day of calls in one go from your phone system export.

Export for documentation

Download any transcript as text, Markdown, SRT subtitles, or JSON. Attach to performance reviews or training materials.

Works with any setup

Compatible with any call recording source — phone system exports, mobile call recorders, VoIP platforms, even voice memos.

Multilingual transcription — works for bilingual teams and callers.

Your recordings stay private. Never used for AI training. You control who sees what.

Simple pricing

Free: 30 min/month. All features included.

Pro: $29/mo. Unlimited recordings (1,500 min/mo). MCP server access.

Expert: $49/mo. Pro + custom-lens analysis (any criteria), book formatting, advanced AI templates.

Also built for

Dealmakers Coaches Journalists

Stop guessing. Start asking.

Upload your first batch of call recordings and see how your team scores.

Start for free